Please feel free to read through this page for some of our more frequently asked questions which you may have.

If you have any questions or unsure about anything the easiest way is to just call us on 9417 9400 and will be only to happy to help!


Why should I have my carpets cleaned regularly?

Cleaning your carpets and upholstery regularly not only prolongs their life but it also has an impact on the IAQ of your home environment.  The Australian Standard recommends that carpets in a domestic setting be regularly cleaned at least once a year.

How long does the carpet take to dry?
It depends on the weather but as a guide  in summer about 3-4 hours.  In winter it will take longer however it shouldn’t take any more than 6-7 hours unless it is a wool carpet.  You can enhance drying time by turning on ceiling fans or hiring our air blower.

Can you remove all stains?
Some stains cannot be removed however we do offer carpet repair services which you can discuss with us.  To reduce the risk of staining we recommend you treat a stain as soon as possible and refer to our tip sheet for further information.

Can I get urine smell out of my carpet?
Sometimes. The proper way to treat a urine stain is to lift the carpet, wash the back and front and then dry before cutting out and replacing the underlay.

Do you move furniture as part of your service?
We assist in moving some furniture within reason however we do ask that you remove any smaller items and breakables prior to our attendance so that larger items can be moved more easily and without fear of breakages.

What sort of equipment and methods do you use?
We have a powerful truck mounted carpet cleaning machine as well as a portable where access is an issue.  The method we recommend is hot water injection and extraction however we do have equipment to offer bonnet cleaning upon request including the ever increasing popularity of encapsulation cleaning..